Frequently asked questions
Orders
Where is my order?
Once your order is dispatched, tracking details will be shared via email. Delivery timelines may vary depending on destination.
If you do not receive information about your order within 2 working days, please contact our customer service department here.
Can I cancel or modify my order?
Orders are processed promptly after confirmation. Once placed, cancellations or modifications may not be possible.
How can I get my invoice?
Your invoice is shared via email following order confirmation. For further assistance, please contact us.
Payments
What payment methods are accepted?
We accept secure payments through available methods at checkout. Payments are processed securely at the time of purchase.
Why has my payment been declined?
Payments may be declined by your bank or payment provider. Please contact your provider or try an alternative method.
How long does it take to receive a refund?
Refunds are processed within 14 business days of receiving your returned order. Your original payment method will be credited after we verify the returned items.
Shipping
What are the shipping times and costs?
worldwide shipping offered free of charge by Aeradame. Delivery timelines vary depending on destination.
Delivery within an average period of 2 to 5 working days from the order confirmation.
Where can my order be delivered?
Aeradame items are delivered everywhere in the world. Availability may vary based on location.
What should I do if my order is lost or returned?
If your order has not arrived or is returned during transit, Please contact the carrier and our customer service team here with your order number.
Returns
What is the return window for my order?
Returns are accepted within 7 days of delivery.
How can I return my order?
To initiate a return, please contact us with your order details.
Is it possible to do an exchange?
Size exchanges are accepted within 7 days of delivery, subject to availability. Exchanges are limited to size adjustments only. Each exchange request is subject to review and availability.