This Privacy Policy describes how Aeradame (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website. Aeradame is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and security.

Aeradame operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). 

Our Privacy Promise

• We respect your privacy and your choices.
• We make sure that privacy and security are embedded in everything we do.
• We do not send you marketing communications unless you have asked us to. You can change your mind at any time.
• We never offer or sell your data.
• We are committed to keeping your data safe and secure. This includes only working with trusted partners.
• We are committed to being open and transparent about how we use your data.
• We do not use your data in ways that we have not told you about.
• We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities. 

For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. Of course all situations may not apply to you.This Privacy Policy gives you an overview of all possible situations in which we could interact together. The more you interact with us, the more you let us know you and the more we are able to offer you tailored services. When you share personal data with us or when we collect personal data about you, we use it in line with this Policy. Please read this information and our Q&A page (if any) carefully. If you have any questions or concerns about your personal data, please contact us here. 

Personal Information We Collect

We may collect and process the following categories of personal information:

• Contact details (name, email, phone number, billing and shipping address)
  
• Order and transaction details
  
• Account information (if applicable)
  
• Communications with us
  
• Device and technical data (IP address, browser type, usage data)
  

Sources of Information

We collect personal information:

• Directly from you
  
• Automatically through your interaction with the website
  
• From service providers and partners
  

How We Use Your Information

We use your information to:

• Process and fulfil orders
  
• Provide customer support
  
• Manage transactions, returns, and exchanges
  
• Improve website performance and user experience
  
• Prevent fraud and ensure security
  
• Send marketing communications (only with consent)
  

Legal Basis for Processing

Depending on your location, we process your personal data based on:

• Performance of a contract (order processing)
  
• Legal obligations
  
• Legitimate business interests
  
• Your consent (for marketing communications)
  

Payment Processing

All payments are processed securely through third-party payment providers. Aeradame does not store or have access to your full payment details.

Sharing of Information

We may share your personal data with trusted third parties necessary to operate our business, including:

• Shopify, which provides our e-commerce platform
  
• Payment providers (including Razorpay, Paypal and other payment gateways)
  
• Shipping and logistics partners
  

These parties process your data only as required to provide their services and are obligated to protect your information.

We do not sell your personal data.

Cookies

We use cookies and similar technologies to:

• Enable website functionality
  
• Remember user preferences
  
• Analyse website performance
  
• Improve user experience
  

You can control or disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, and improve our services.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
  
• Request correction of inaccurate data
  
• Request deletion of your data
  
• Withdraw consent for marketing
  
• Object to certain processing activities

You may exercise these rights by contacting us using the details provided below.

For more information on how Shopify processes your data, please visit: Shopify

Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system can guarantee complete security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Legal & Company Information

This website is owned and operated by Casa Aeradame Opc Private Limited, a company incorporated under the laws of India.

Aeradame is a fashion label operated by Casa Aeradame OPC Private Limited, offering apparel, accessories, and related products globally 

Registered Business Address:
2nd flloor, Street 3, Kankaya Compound-431601
Nanded, Maharashtra, India

For any privacy-related queries, you may contact us at:
contact@aeradame.com

Business Details:

• Legal Entity Name: Casa Aeradame OPC Private Limited
  
• Nature of Business: Fashion & Apparel
  
• Country of Origin: India
  

International Transfers

Your information may be processed or stored in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

We take appropriate measures to ensure that your data remains protected in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Children's Data

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect data from children

Contact

For all enquiries, please contact us at or write to Aeradame, Customer Service e-commerce contact@aeradame.com

We aim to respond within 24–48 hours.

For order-related queries, please include your order number for faster assistance.